Privacy Policy

Kalima Arabi ("we", "our", "us") is committed to protecting the privacy and personal data of everyone who visits or uses our website at www.kalimaarabi.com and enrolls in our online Arabic language courses. This Privacy Policy explains what data we collect, why we collect it, how we use and protect it, and your rights regarding that data.

By accessing our website or enrolling in any of our courses, you agree to the terms described in this Privacy Policy. If you do not agree, please do not use our services.

1. Information We Collect

1.1 Information You Provide Directly

• Full name and email address (account registration, free trial, contact form)
• Phone number (optional, for scheduling and WhatsApp communication)
• Country of residence and preferred language
• Payment information — processed securely through our payment gateway; we do not store raw card details
• Course preferences, learning goals, and any messages you send us

1.2 Information We Collect Automatically

• IP address and approximate location (country/city level)
• Browser type, operating system, and device information
• Pages visited, time spent, and navigation paths on our website
• Referral sources (e.g., how you found our website)
• Cookies and similar tracking technologies (see Section 5)

2. How We Use Your Information

We use the data we collect only for legitimate purposes, including:

• Creating and managing your student account
• Scheduling, delivering, and improving our online Arabic courses
• Processing payments and issuing receipts or invoices
• Sending service-related communications (booking confirmations, schedule changes)
• Sending promotional emails and course updates — you may opt out at any time
• Responding to inquiries submitted via our contact form or WhatsApp
• Improving our website performance and user experience through analytics
• Complying with applicable legal obligations

We do not sell, rent, or trade your personal data to any third party for marketing purposes.

3. Legal Basis for Processing

• Contract performance — to deliver the courses you enroll in
• Legitimate interests — to operate and improve our educational services
• Consent — for marketing communications (you may withdraw at any time)
• Legal obligation — where required by applicable law

4. How We Share Your Information

We may share your data with trusted third parties only to the extent necessary:

• Payment processors — to complete secure transactions
• Email and CRM platforms — to manage communications and newsletters
• Video conferencing tools (e.g., Zoom, Google Meet) — to conduct online lessons
• Analytics providers (e.g., Google Analytics) — to understand website usage

All third-party service providers are contractually obligated to handle your data securely and in accordance with applicable data protection laws.

5. Cookies

Our website uses cookies — small text files stored on your browser — to improve your experience. We use:

• Essential cookies — required for the website to function properly (login sessions, cart)
• Analytics cookies — to measure website traffic and user behavior (e.g., Google Analytics)
• Marketing cookies — to show relevant content and measure the effectiveness of promotions

You can manage or disable cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

6. Data Retention

• Active student records are retained for the duration of your enrollment plus 3 years
• Payment records are retained for 7 years for tax and financial compliance
• Marketing preferences and email opt-out records are retained indefinitely to honor your choices

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• SSL/TLS encryption for all data transmitted to and from our website
• Secure, access-controlled servers
• Restricted internal access to personal data on a need-to-know basis

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

8. Your Rights

Depending on your country of residence, you may have the following rights:

• Right of access — request a copy of the data we hold about you
• Right to rectification — ask us to correct inaccurate or incomplete data
• Right to erasure — request deletion of your personal data
• Right to restriction — ask us to limit how we use your data
• Right to data portability — receive your data in a structured, machine-readable format
• Right to object — object to processing based on our legitimate interests or for marketing
• Right to withdraw consent — for any processing based on your consent

To exercise any of these rights, please contact us at: info@kalimaarabi.com

9. Children's Privacy

Our courses are available to learners of all ages, including children, when enrolled with parental consent. We do not knowingly collect personal data from children without verified parental or guardian consent. If you believe a child's data has been submitted without appropriate consent, please contact us immediately.

10. International Data Transfers

Kalima Arabi is based in Egypt. If you are accessing our services from outside Egypt, your data may be transferred to and processed in Egypt or in countries where our third-party service providers operate. We ensure appropriate safeguards are in place for any such transfers.

11. Links to Third-Party Websites

Our website may contain links to external platforms. We are not responsible for the privacy practices of those external sites and recommend reviewing their privacy policies before providing any personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a revised effective date. Continued use of our services after any changes constitutes your acceptance of the updated policy.

13. Contact Us